Forrester's — Complete Proposal
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Forrester's Building Solutions Inc.
Lumber & Building Complex
Complete Digital Transformation Proposal
Prepared for Forrester's Board of Directors · July 2026
Representative: Jassee Nicola Torrington · +1 (917) 328-6941
The Challenge
Current pain points in serving overseas customers and managing sales:
Overseas customers in the U.S. cannot see what products are available or in stock
Sales specialists must call Guyana staff for every product inquiry, price, and availability check
No centralized system for generating professional estimates and tracking orders
Lost sales opportunities when customers can't browse or order independently
Manual estimate creation is slow, inconsistent, and prone to errors
The Solution
A mobile app and web platform built specifically for Forrester's — connecting overseas customers with the Guyana inventory in real time, generating branded estimates instantly, and giving sales staff the tools they need to close deals without constant phone calls.
Live Product Catalog
Every product Forrester's sells — cement, steel, sand, stone, ready-mix, paint, roofing, hardware — visible with photos, specs, and real-time stock levels.
Digital Estimates & Invoices
Generate professional estimates in seconds — branded with the Forrester's logo, matching the exact format customers already trust. Send, track, and convert to orders.
Online Ordering with Rep Approval
Customers browse and submit order requests online — but orders do NOT go straight to Guyana. Each request routes to the assigned sales rep, who reviews, confirms, and approves it before it's sent for fulfillment. The sales rep stays in control of every deal.
Order & Delivery Tracking
Customers track their orders from placement to delivery at their Guyana construction site.
Sales Dashboard with Attribution
Sales specialists see inventory, manage incoming order requests, and track their own performance — every sale is attributed to the rep who handled it. No more lost credit for deals you closed.
Admin & Inventory Control
Guyana staff update stock levels, prices, and product info in real time — simple enough for anyone to use.
How It Works
Customer Browses
Overseas or local customer opens the app, browses products by category, sees prices in GYD and stock levels — no need to call Guyana for every question.
Customer Submits Order Request
Customer selects what they want and submits an order request. This does NOT go straight to Guyana — it goes to the assigned sales rep for review.
Sales Rep Reviews & Approves
The overseas sales rep (you) reviews the order request, confirms stock and pricing, adjusts if needed, and approves it. Every sale is tracked and attributed to the rep who handled it.
Order Sent to Guyana for Fulfillment
Once the sales rep approves, the order flows to the Guyana team for preparation, packing, and delivery scheduling.
Delivery & Payment
Order is delivered to the construction site. Customer pays via bank transfer, mobile money, or cash on delivery. Sales rep sees the full lifecycle on their dashboard.
How Orders Route — The Sales Rep Is in Control
The online catalog makes it easier for customers to see products and prices — but it does NOT eliminate the sales rep. Every order request routes through the assigned sales rep for review and approval before it reaches fulfillment. The sales rep is the gatekeeper, the point of contact, and gets credit for every sale. Customers come from two sources: overseas (U.S. and Canada) and local (Guyana) — both are served by the sales rep team.
The Sales Rep Team
Multiple reps — each handles their own clients and gets credit for their sales
Jassee Nicola Torrington
Primary overseas rep (U.S. & Canada) · also serves Guyana-based clients
Chairman
Handles select client accounts and oversees operations
Additional Sales Rep
Handles assigned client accounts alongside the team
The app assigns each customer to a specific rep. Every sale is attributed to the rep who handled it — no matter where the customer is located.
Overseas Orders (U.S. & Canada Diaspora)
Routed to the overseas sales rep — Jassee Nicola Torrington
Customer Browses & Submits
Selects products, submits order request
Overseas Sales Rep Reviews
Confirms stock, pricing, adjusts if needed
Rep Approves
Sale attributed to the rep
Sent to Guyana
Team prepares & delivers
Local Guyana Orders
Guyanese clients living in Guyana — also served by the sales rep team
Customer Browses & Submits
Online or walks into the store
Assigned Rep Reviews
Confirms stock, pricing & delivery
Rep Approves
Sale attributed to that rep
Fulfillment
Team prepares & delivers locally
Sales Rep = Gatekeeper
No order goes to fulfillment without the sales rep's review and approval. Your role is essential, not eliminated.
Sales Tracked to You
Every approved order is attributed to the rep who handled it. Your performance is visible on your dashboard.
U.S., Canada & Guyana Clients
Customers in the U.S., Canada, and Guyana all route to assigned reps. One rep can serve clients in multiple regions — sales always credit to the rep who handled them.
CRM — Customer Relationship Management
Beyond the storefront, the platform includes a full CRM system so Forrester's can manage every customer relationship professionally — track quotes, follow up automatically, and see sales performance at a glance.
Customer Database
Every customer — local and diaspora — in one searchable database. See contact info, order history, quotes sent, and communication notes for each customer.
Quote & Order Tracking
Every estimate and order is tracked from creation to delivery. See which quotes are pending, accepted, or declined — and which orders are being processed or delivered.
Automated Follow-Ups
The system automatically reminds sales staff when a customer hasn't responded to a quote in 3 days. No more lost deals because someone forgot to follow up.
Salesperson Assignment
Assign each customer to a specific salesperson. Each salesperson sees only their own customers and orders — clean, organized, and accountable.
Salesperson Dashboard
Each salesperson sees their own performance: quotes sent, conversion rate, total sales, and pending follow-ups. Managers see everyone's numbers.
Customer Communication Log
Every call, email, and WhatsApp message with a customer is logged in their profile. Anyone on the team can pick up where someone else left off.
Sales Rep Portal — Individual Login
Each salesperson gets their own login and sees only their own pipeline
Just like at major retailers (Lowe's, Home Depot), each sales rep logs in with their own username and password. When they log in, they land on their personal dashboard — showing only their own quotes, their own customers, their own follow-ups, and their own sales numbers. Sales reps do not have access to the full CRM — they only see what's assigned to them. No clutter from other reps, no confusion about who owns which deal.
My Quotes
Every estimate you've sent — sorted by status: Pending, Accepted, Declined, Expired. You see exactly which quotes need attention today.
Follow-Up Reminders
The system flags quotes that haven't gotten a response in 3 days and reminds you to follow up. Never lose a deal because you forgot to call back.
My Customers
Your assigned customers only — contact info, order history, and communication notes. You own the relationship.
My Sales Numbers
Your conversion rate, total sales, and pending pipeline — at a glance. Track your own performance and see where you stand.
Manager View — See the Whole Team
Supervisors and managers (the chairman and other leadership) get a separate login with full CRM access — they can see all reps' quotes, customers, follow-ups, and sales numbers side by side. They can see who's closing the most deals, which quotes are sitting too long, and where the team needs help. Individual sales reps only see their own data; management sees everything.
Built after project approval — this is a core feature of the platform, not an add-on. Every rep (Jassee, the chairman, and any additional team members) gets their own login from day one.
Staff Training
Each staff member logs into the training portal on their own phone or computer — no group sessions required. The full training takes approximately 2 hours, broken into short modules so staff can complete it at their own pace.
Self-Paced
Log in anywhere, pause anytime
~2 Hours Total
20 min per module
80% to Pass
Quiz after each module
Certificate
Proof of completion
Managing Products & Inventory
Add a new product to the catalog (name, photo, price, category)
Update stock levels when inventory changes
Edit or remove discontinued products
Organize products into categories (cement, steel, paint, etc.)
Creating Estimates & Quotes
Generate a branded estimate for a customer in under 60 seconds
Add line items, quantities, and discounts
Send the estimate to the customer by email or WhatsApp link
Convert an accepted estimate into an order
Reviewing & Processing Orders
View new order requests as customers submit them
Review, adjust, and approve orders before they go to fulfillment
Every approved sale is attributed to you on your dashboard
Track order status: Requested → Approved → Processing → Ready → Delivered
Managing Payments
Verify bank transfer proof-of-payment uploads
Mark cash-on-delivery orders as paid after delivery
Confirm MMG (Mobile Money) payments received
View payment status across all orders at a glance
Using the CRM Dashboard
View all customers and their order history in one place
See which quotes need follow-up (customers who didn't order)
Assign customers to specific salespeople
Track communication notes per customer
Sales & Performance Reports
View daily, weekly, and monthly sales totals
See top-selling products and categories
Track which salesperson is closing the most deals
Export reports for board meetings
What's Included in Training
Self-paced online training portal — each staff member logs in on their own phone or computer
6 modules, ~20 minutes each (~2 hours total) — complete on your own schedule
Short knowledge check (quiz) after each module — 80% required to unlock the next
Certificate of completion for each staff member who passes all modules
Manager dashboard showing who has completed training and who still has modules remaining
Recorded video walkthroughs saved for future staff onboarding and reference
Quick reference cheat sheet for the most common tasks
Customer-facing 'How to Order' guide to share with buyers
3 months of follow-up support for any questions
How the Knowledge Checks Work
After each module, staff answer 5–10 short questions. They need 80% to pass and unlock the next module. If they don't pass, they can review the module and retake the quiz — as many times as needed. The portal records every attempt, so management can see who passed on the first try and who needed extra review. This is the same model used by Lowe's, Home Depot, and other major retailers for staff onboarding.
Live Product Catalog
This is the actual catalog your customers will see — browse products, check prices in Guyanese Dollars, see stock levels, and add items to a cart. Try it right here.
Cement & Sand
Rock Hard Cement
G$ 1,800
per bag
Cement & Sand
Sand (Double Axle)
G$ 35,000
per load
Stone & Ready-Mix
Stone
G$ 7,800
per yard
Stone & Ready-Mix
Ready-Mix Concrete
G$ 32,000
per cubic yd
Steel & Wire
Steel 12.7mm Corrugated
G$ 1,145
per length
Steel & Wire
Steel 3/8" Corrugated
G$ 596
per length
Steel & Wire
Binding Wire 55lbs
G$ 9,649
per roll
Roofing
Prepainted Roofing Sheet
G$ 3,200
per sheet
Roofing
Roofing Screws & Washers (100pk)
G$ 3,500
per box
Paint
Premium Exterior Paint - Red
G$ 8,500
per gallon
Paint
Premium Exterior Paint - White
G$ 8,500
per gallon
Lumber
Greenheart Lumber 2" x 4"
G$ 1,800
per ft
Lumber
Plywood Sheet 4" x 8"
G$ 4,800
per sheet
Ceiling
PVC Ceiling Panel
G$ 2,500
per panel
Doors
Pine Six-Panel Interior Door
G$ 14,000
per door
Doors
Pine Arch-Top Interior Door
G$ 14,000
per door
Build a Quote Instantly
Generate a branded estimate in seconds — edit customer info, add line items, adjust quantities and rates. Totals and tax calculate automatically. Print it directly from this page.
Edit any field below — totals update automatically
Forrester's Building Solutions Inc.
Lot 31-32 Bagotstown Public Road, East Bank Demerara, Georgetown
Tel: +1 (917) 328-6941 · forresterandrew137@gmail.com
Estimate
#158427
9/25/2026
Bill To
| Description | Qty | Unit | Rate (GYD) | Amount | |
|---|---|---|---|---|---|
| G$ 90,000 | |||||
| G$ 70,000 | |||||
| G$ 34,350 |
Qty
Unit
Rate
G$ 90,000
Qty
Unit
Rate
G$ 70,000
Qty
Unit
Rate
G$ 34,350
Authorized by:
Jassee Nicola Torrington
Sales Representative
This is a sample estimate for demonstration purposes.
All prices in Guyanese Dollars (GYD).
Interactive Demos
Working prototypes you can try right now — tap, browse, add to cart, and generate estimates.
Shopping Demo
Browse the full product catalog, search by category, add items to cart, and place a sample order with multiple payment options.
Estimate Demo
Interactive branded estimate matching Forrester's exact document format — edit line items, quantities, and rates; auto-calculates totals and tax.
Training Guide
Full training portal preview — see all six modules, the quiz format, certificate system, and manager dashboard.
Payment Options
Forrester's serves customers in both the U.S. and Guyana. The app supports multiple payment methods so every customer can pay the way that works for them.
Online Card Payment
For U.S. & diaspora customers
Overseas customers pay securely by credit or debit card directly in the app — in U.S. dollars. No need to call or wire money.
Status: Requires payment processor setup (e.g., Stripe or Wix Payments)
Bank Transfer
Wire / direct deposit
Customers transfer payment to the Forrester's company account or a designated board member's account, then upload proof of payment in the app for verification.
Currencies: USD or GYD
Cash on Delivery
Pay when materials arrive
Customers pay in cash (GYD) when the order is delivered to their construction site or home. The delivery driver confirms receipt in the app.
Best for: Local Guyana customers
Mobile Money (MMG)
Guyana mobile wallet
Customers in Guyana can pay via Mobile Money Guyana (MMG) — sending payment from their phone to the Forrester's MMG account. Fast, simple, and no bank visit required.
Currency: GYD
Pay at Forrester's Location
In-person payment
Customers who prefer to pay in person can visit the Forrester's Lumber & Building Complex to settle their order. Cash, bank transfer, or mobile money — all accepted on-site.
Location: Lot 31-32 Bagotstown Public Road, East Bank Demerara, Georgetown
How Payments Work in the App
Customer places order and selects their preferred payment method
Online payments (card) are processed instantly — order marked as PAID
Bank transfers: customer uploads proof of payment for staff to verify
Cash/MMG/In-person: delivery driver or cashier confirms payment on receipt
All payment status visible to customer and sales team in real time
Why Forrester's Needs This
Increase Revenue
Capture sales from the diaspora market currently going to competitors with better online presence.
Empower Sales Team
Sales specialists work independently with full product and inventory knowledge — no more calling back and forth.
Operational Efficiency
Reduce manual work, eliminate miscommunication, and process orders faster.
Accessible Everywhere
Works on any phone or computer — customers in the U.S., staff in Guyana, all on one platform.
Current Branding & Product Range
Forrester's supplies: Cement, Sand & Stone, Ready-Mix Concrete, Roofing Materials, Doors & Hardware, Windows, Vinyl Ceilings, Tiles & Finishing Products, Paint & Accessories, Steel & Binding Wire.
Investment & Next Steps
Custom mobile app + web platform built and maintained
Product catalog setup with Forrester's inventory and branding
Digital estimate system matching Forrester's exact document format
Full CRM system for customer tracking, follow-ups, and sales reporting
Self-paced staff training portal with quizzes and certificates
Training for Guyana staff on managing products, estimates, orders, and payments
Ongoing support and updates managed by the sales consultant team
Ready to move forward? The demos above show working prototypes. Once approved, the full platform can be launched within 2-3 weeks.
Contact Forrester's
Have a question about a product, need a custom quote, or want to talk to our sales team? Reach out — we respond to every inquiry.
Your Trusted Building Partner
Connecting People. Supplying Quality. Building Futures.
Forrester's Building Solutions Inc.
Lot 31-32 Bagotstown Public Road, East Bank Demerara, Georgetown, 0011 GY
Representative: Jassee Nicola Torrington · +1 (917) 328-6941
Let's Build Together!
